| How do I find a class? |
| Click here to view all available courses. |
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| Do I need a username and password? |
| Yes, if you want to take an online class you must register by clicking here and set up a unique username and password. You may also click "Register" at the top of the page. |
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| How can I pay for my course? |
| You may pay with a credit/debit card. We accept Visa, MasterCard, and American Express. Our website is a secure transaction site. If you have been issued a license for payment of this course you may redeem it by clicking “Redeem License” on your custom "My Homepage" (requires sign-in). |
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| Is my information secure? |
| Yes. You will notice the checkout process is using SSL. Your information will be securely transmitted during the shopping experience. Feel free to check our security certificate by clicking on the VeriSign logo during the checkout process. |
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| What should I do if my credit card is not accepted? |
Check all of your information to be sure it’s correct and complete.
1. Be sure the name and address on the card match the billing information.
2. Do not use dashes, slashes, or any other punctuation marks.
3. Verify the card’s expiration date is correct.
If you are sure the information is correct contact the card issuer (the credit card company or bank). |
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| What should I do if I have paid twice for a course? |
| Please email us at help@nfhslearn.com with your name and the approximate date and time of the duplication in your email. A refund for the duplicate registration will be promptly processed. A credit, however, can take several days for your credit card company to post to your account. |
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| What should I do if I entered incorrect information on my registration or payment? |
| Please email us at help@nfhslearn.com with your name and the approximate date and time you entered the incorrect information. |
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| Can I purchase more than one course? |
| Yes. Add each course to your shopping cart before checkout. |
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| What should I do if I realize I registered and paid for the wrong course? |
| Please email us at help@nfhslearn.com with your name, a daytime phone number, and the corrected class type needed. Someone will contact you as soon as possible with details on what to do. Note: You will not receive a refund if you have started the course. |
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| Where do I log in for my course? |
| Click here or click the "Sign In" link at the top of this page. |
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| What should I do if I have lost or forgotten my username and password? |
| If you have lost your password, you may reset it by visiting the sign in page and clicking above the sign in fields. If you lost both your username and password, email us at help@nfhslearn.com. including your full name and a daytime phone number. |
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| What should I do if my username and password are not working? |
| Make sure that you are typing your username and password exactly as established. If you have changed your username and password since it was issued, be sure you are typing it correctly i.e. case sensitive, spaces, underscores, characters, etc. If you are sure that the information is correct, please email us at: help@nfhslearn.com for further assistance. |
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| How can I purchase multiple online licenses to distribute to coaches? |
Step 1: Go to www.nfhslearn.com and sign in
Step 2: Click here to view all available courses and select the course you want.
Step 3: Click “Purchase”
Step 4: Select the second option listed on this page “I am purchasing one or more courses that I intend to distribute to other people.”
Step 5: Select courses and click "Add"
Step 6: When finished, click "Checkout"
Step 7: Select payment type and follow onscreen instructions |
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| How do I purchase a single online course? |
Step 1: Sign in or register on the site if you have not done this already.
Step 2: Click here to view all available courses and select the course you want.
Step 3: Click “Purchase” for the appropriate course.
Step 4: Select the first option listed on the page “I am purchasing a course for myself.”
Step 5: Choose your state and click "Save" to add the item to your cart
Step 6: Select "Checkout" or "Continue Shopping" and follow on screen instructions. |
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| I have been given a license number, how do I redeem it for a course? |
Step 1: Sign in to the site or register on the site if you have not done this already.
Step 2: Click here to view all available courses and select the course you want.
Step 3: Click "Redeem License".
Step 4: Enter your license number and click Submit. License numbers are typically made up of three letters and ten digits. Pay attention when entering the letter O and the number zero, as well as capital I and the number 1.
Step 5: Follow on screen instructions.
**NOTE: You will ONLY use this license number one time (like a coupon). When accessing the course after the license has been redeemed, sign in and select the appropriate course from your list of “Active Courses.” |
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| Will I receive a certificate for completing the First Aid for Coaches course? |
| You will be able to print verification for completing the First Aid for Coaches course. A certification for course completion will be mailed to you by the American Red Cross within 2-3 weeks. |
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| My certification card has a spelling error, how can I get a corrected card? |
| Please email us at help@redcrosstrainingonline.org with your name, daytime phone number, a complete detailed address, and list the corrected information. We will issue a duplicate card as soon as possible. |
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| I still need help. |
| If you have read through all the questions and still need assistance, e-mail help@nfhslearn.com or call 317-565-2023. |